Citrix Cloud is a popular choice for organisations that are looking into cloud. Whether they’re taking their first steps into cloud, or they’re transitioning from on-premises Citrix, or if their current cloud solution doesn’t quite tick their boxes, Citrix Cloud has everything for everyone. This is part two of Planning Your Success with Citrix Cloud, getting into the nitty gritty of your cloud journey. If you haven’t yet, make sure to read part one, where we discover the foundations of deploying Citrix Cloud in your organisation. And without any further ado, let’s jump into it.
How will you recognise and measure your success?
So far, we’ve touched on your use case(s), where you’re starting from, and who your users are and what they want. You know why you’re moving to cloud, but now it’s time to set your goals and decide how to measure their success, depending on your individual use case(s). This is more a case of ‘you fill it out as you go along’.
Outcome one: enabling remote access
- Provide [your user group] with remote access to [number] applications, formerly only available in-network. List your target applications.
- Increase employee satisfaction by [number]% points.
- Decrease office space costs by [number]%. What are your own success criteria?
Outcome two: implementing a BYOD program
- Provide [your user groups] with the option to use essential productivity apps on their own devices without compromising on security.
- Reduce time to completion of new hire onboarding by [number] days.
- Save £[number] each year in hardware for employees. What are your own success criteria?
Outcome three: enhanced end-user experience
- Reduce the number of support tickets opened by end users by [number]%.
- Improve launch speeds from over [number] to under [number].
- Provide [your user groups] with a single sign-on for internal and SaaS applications.
- Expand your current BYOD policy to streamline impromptu access, adding [number] new access points in the following common areas: [common areas, eg conference rooms, kiosks etc]. What are your own success criteria?
Outcome one: improve access management
- Gain the ability to instantly remove user access to critical business applications and/or desktops.
- Reduce the time IT spends setting up access for new hires by [number]%.
- Gain the ability to restrict access to various components based on employee needs, roles, or access methods. What are the applications/functions/data you want to restrict access to. What are your success criteria?
Outcome two: support compliance with regulations and internal policies
- Greater adherence to industry-specific regulations and internal policies. What are the regulations and policies you need to adhere to?
- Reduce time spent on tasks associated to end-user controls in an effort to maintain security and compliance by [number]%.
- Reduce costs associated with data and security breaches by [number]% compared to the last 12 months. What are your success criteria?
Outcome three: contextual access controls and expanded visibility
- Use of multi-factor authentication or one-time password.
- Use of single sign-on.
- End-to-end visibility of authentication and SSO transactions. What are your success criteria?
Outcome four: intelligent analytics
- Improve ability to detect, act against, and halt ransomware attacks.
- Develop a list of blacklisted websites and effectively prevent access.
- Gain the ability to proactively halt noncompliant behaviour. What are your success criteria?
Simplify IT infrastructure and management
Outcome one: reduce infrastructure complexity and cost
- Decommission a minimum of [number] virtual machines related to a legacy on-premises environment.
- Standardise on a single Citrix Workspace App version.
- Consolidate identity access and management, and terminate prior solution.
- Reduce data centre costs by £[number].
- Improve operations efficiency by [number]%.
- Gain the ability to easily burst to another resource location when necessary. What are your own success criteria?
Outcome two: reduce in-house IT maintenance
- Migrate [number] Citrix sites to the Citrix Virtual Apps and Desktop service.
- Use Citrix Gateway for the Citrix environment, ending the need to update/maintain server(s) to support an on-premises Citrix ADC.
- Convert [number] images to Citrix App Layering.
- Free up [number] hours of IT time to work on other projects. What are your success criteria?
Outcome three: ensure software is evergreen
- Use the latest version of our Citrix software.
- Reduce time spent performing Citrix updates by [number] hours.
- Reduce licensing costs by £[number] as certain infrastructure upgrades are managed by Citrix Cloud. What are your success criteria?
Outcome one: create a disaster recovery strategy
- Define services that require and are capable of DR.
- Define recovery time, recovery point objectives, and recovery capacity for various user groups.
- Document implementation prerequisites.
- Project lost business savings of £[number] based on Citrix Cloud-enabled DR strategy.
- Project infrastructure cost savings of £[number] at DR location. What are your success criteria?
Outcome two: deploy key DR services
- Put implementation prerequisites in place.
- Create a second resource location in Citrix Cloud and build machine catalogues. What are your success criteria?
Outcome three: validate DR plan
- Complete a successful failover test. What are your success criteria?
Unified workspace experience
Outcome one: provide access to SaaS apps without exposing the network to web-borne threats
- Increase employee productivity by [number]% with secure browsing from shared terminals or kiosks.
- Save £[number] by reducing vendor complexity with single sign-on for all secure browsing to SaaS apps. What are your success criteria?
Outcome two: provide employees with a single workspace and secure, contextual access to apps, desktops and data.
- Reduce number of applications needed to be productive by [number]%.
- Improve user experience and increase security posture through [number]% increase in adoption if Citrix services. What are your success criteria?
Outcome three: deliver a smarter work experience with an intelligent workspace
- Surface insights that help my employees to work smarter.
- Improve user experience by [number] points. What are your success criteria?
Who’s on your project team?
Having the best team by your side is crucial when planning for your cloud success. When the right people are involved in the project and they fully understand their responsibilities, you’ll find that all of the bases of your project will be covered. Here are the six essential roles that you need in your team when you plan your Citrix Cloud deployment;
by overseeing your organisation’s deployment of Citrix Cloud, they will be responsible fir the overall success, though they’ll be rarely involved in the actual implementation of the project. This will also be the person who signed the purchase order for the Citrix Cloud services, as well as the person who will be in charge of signing off on each element of the project (including this plan). While not part of the specifics, your internal sponsor should be kept in the loop regarding all milestones and processes.
Whether you have one or several (depending on the size of the project), your implementation specialist will actually perform the implementation. If you do have more than one, it’s important that the division of tasks is clear and that everyone understands.
Your Citrix specialist will already have experience with Citrix products, whether that’s on-premises or in the cloud. Responsible for owning and developing knowledge about Citrix Cloud environments, they will be heavily involved in your specific configuration.
Your communications manager, ideally based in your Marketing or PR department, will oversee the creation of the communications programme. Throughout the planning and deployment, it’s important to educate end-users about why you’re deploying Citrix Cloud, what will be changing, and what the benefits will be. The structured communications programme, beginning before deployment and extending after it activates will help drive early adoption.
Your training manager will be responsible for preparing your end-users. The training programme that they will create will help your end-users to get the full value from Citrix Cloud. The programme could involve face-to-face sessions or by sharing of self-serve resources by email. Whatever they choose to implement, it should run before and after deployment.
Your designated support manager will be responsible for your Citrix Cloud environment after its deployment. They will be tasked with maintaining any aspects of the infrastructure you’re hosting, performing routine maintenance and monitoring, supporting your end-users post-deployment, and troubleshooting any issues.
The final step in your Citrix Cloud planning is preparing a timeline that will ensure your project’s success. Make sure to catch part three in your path for success, and catch up on part one today. Follow us on Twitter or on LinkedIn to keep up to date with our latest blog content and news. In the meantime, make sure to have a chat with our experts; we are a Citrix Platinum Partner after all!